Shipping and Claim Policy
MadeInAmericaVanities.com is a dealer for all products sold and not the manufacturer. As a dealer, we will make every effort to ensure your claim is processed to your complete satisfaction.
All damages or defects due to shipping must be reported within 48 hours. You must sign the delivery ticket with a note stating "Damaged"
Product Inspections for Shipping Damages or Manufacturing Defects
When the order arrives, it is your responsibility to ensure that the product has not been damaged during shipping. Shipping claims are handled directly with the carrier, so it is extremely important that you advise the carrier of any noticeable damages to your order upon delivery on the bill of lading or delivery receipt
Shipping is curbside service only. If you need additional delivery services, please advise the carrier once you are contacted. Any additional services or delivery fees will be the customer's responsibility and need to be arranged and paid for with the carrier before delivery can be arranged.
A detention fee will be assessed if the freight company needs to wait at the delivery location more than 30 minutes. Redelivery charges may also apply.
For all deliveries, carefully inspect the shipment for the following:
1. Photo of the overall piece
2. Close-up photo of the damage(s)
E-mail all damage photos and any documentation to firstname.lastname@example.org within 1 business day. If you do not contact us within this timeframe, it may delay or void the claim process.
Please allow 14 business days for the processing of your claim.
Freight Delivery Requirements
For items shipped via UPS, Federal Express, U.S. Mail, or other common carrier:
If there is any damage, visible or not, you have 24 hours to contact us to report the damage.
Again, please take the time to inspect your delivery; and if there is any damage, be sure to note it on the delivery receipt. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately or at 888-844-4599.